The Ouvidoria is an open channel for dialogue, created to solve issues that may arise in relation to our products and that will interfere in the good relationship with customers, dealing with both technical and behavioral issues.
HOW IT WORKS
With care and discretion, the Ouvidoria's Office analyzes and directs comments to the management areas and monitors the resolution of each case. It is important to highlight that all contacts that reach the Ouvidoria are treated with confidentiality.
We also receive consultations, praise, and suggestions that contribute to the evolution of our processes and to narrow and strengthen the relationship with customers.
CONTACT
Within a maximum period of two working days, the management area will contact to inform you about the evolution/solution of the event.